First Responder Assistance Program

As of 2018, firefighting is the second most stressful job in the US.¹ Provident can help offer some relief with the First Responder Assistance Program*, which is included with our Accident & Health Insurance coverage.

What is the First Responder Assistance Program (FRAP)?

FRAP provides you and your household members with free, 24/7 confidential, in-the-moment support to help with personal or professional problems that may interfere with work or family responsibilities.

What Happens When You Call FRAP?

A Care Coordinator (master’s level clinician) will confidentially assess the problem, assist with any emergencies and connect you to the appropriate resources. The Care Coordinator may resolve your need within the initial call; assess your need as a short-term issue, which can be resolved by a counselor within the available sessions; assess your need as requiring long-term care and assist with connecting you to a community resource or treatment provider available through your health insurance plan.**

Common Reasons to Call FRAP:

Relationships	Life Events	Risks	Challenges
Boss/Co-worker	Birth/Death	Burnout/Anger	Daily responsibilties
Customers	Health/Illness	Depression/Anxiety	Financial/Legal
Friends	Marriage/Divorce	Suicidal thoughts	Parenting
Spouse/Kids	Promotion/Retirement	Substance misuse	Stress/Conflict

Program Features:

Program Cost: This benefit is provided at NO COST** to you and is paid for by your employer.

Confidentiality: FRAP follows all federal and state privacy laws. When you speak with us, you can trust that your conversations and information will be kept completely confidential. Information about your problem cannot be released without your written permission.

Available 24/7: Services are available 24-hours a day, 7-days a week via a toll-free number.