“Provident was there for us at one of our most difficult times in life. Back in October 2016, we had a work-related injury occur. On the very first day, Melissa, a Provident claims representative, contacted and assisted us in filling out all the needed paperwork. She even advised us of coverage that we did not know we were entitled to. Melissa, and additional staff we met, were always professional and courteous. They showed true care for our situation.
For over 4 years while we were recovering from our injury and getting treatment, Melissa would reach out to us and sincerely show concern for how we were doing. She was always responsive to our questions; it was as if we knew her our entire life and she understood what we were going through. Melissa is truly the most amazing representative we have ever spoken to. She always asked how we were doing and gave words of encouragement. Provident is very fortunate to have someone like her handling their customers. We say this so that Provident is aware of the high asset Melissa is. In our 50+ years, my family and I had never experienced any kind of injury or had to deal with any kind of insurance benefits for injuries. Melissa removed the high level of anxiety from our situation by constantly advising us that Provident was there for us and most importantly by showing it with actions. Melissa’s professional and friendly service made the process effortless and simple.
For myself and my family, Provident played a major role in us getting through these tough times. When we were told to expect something, it was always on time. I strongly recommend Provident for your needs as they cared and protected my family where other insurance companies would not have. I have recommended Provident to everyone I talk to. I am very involved in the vol. fire service and have expressed the service we received was above anything you could imagine. Our family will never be able to thank Provident and Melissa enough for all they did for us.”